Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
1802 State Rte. 31 N, PMB 123
Clinton, NJ 08809
Return shipping charges must be paid for by you.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
- Items that have Anesua tags removed
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- Sale items are FINAL SALE and cannot be returned.
- Item(s) must be in the same condition with no missing “extras”
(dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org
Last updated June 14, 2020